Cancellation & Refund
1. Booking Policy
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then Sarvartravels reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to Sarvar Umrahs India Pvt Ltd. after the communication from Sarvartravels to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.
To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
Company is not responsible for any delay or cancellation of flights from airline s end.
If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform SarvarTravels for the refund to be processed. Please note that SarvarTravels.com do not get any alert from airlines directly.
2. Cancellation Policy
Every booking made on Sarvartravels.com is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
Sarvartravels.com levies negligible amount of 300 Rs. per passenger/per sector for domestic and 500 Rs. per passenger/per sector for international air tickets as cancellation service charges.
Zero Cancellation-Fee product premium charged at the time of booking is non-refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through Mybooking section or by sending an email to Sarvartravels
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on Sarvartravels.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, Sarvartravels recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.
For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.
3. Holidays Amendment & Cancellation Policy
For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.
4. Refund Policy
SarvarTravels will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
SarvarTravels will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
5. Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt
SarvarTravels shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the SarvarTravels liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurity given by airlines/hotels/suppliers, SarvarTravels may sometimes refund amount to the customer but SarvarTravels reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt.